Introduction
At Athens Alpha Taxi, we understand that plans can change, and we strive to accommodate our customers’ needs. This cancellation policy outlines the terms and conditions for canceling bookings with Athens Alpha Taxi.
Cancellation by Customer
- Cancellation Notice:
- Cancellations must be made in writing via email to info@athensalphataxi.com.
- The date and time of the email will determine the cancellation notice period.
- Cancellation Charges:
- More than 7 days before the service date: 10% of the total booking cost.
- 3 to 7 days before the service date: 50% of the total booking cost.
- Less than 3 days before the service date: 100% of the total booking cost.
- No-Shows:
- No refunds will be issued for no-shows or failure to use the booked service.
Cancellation by Athens Alpha Taxi
- Agency-Initiated Cancellations:
- In the unlikely event that Athens Alpha Taxi needs to cancel your booking, a full refund will be provided.
- We will notify you as soon as possible of any cancellations.
Refund Process
- Requesting a Refund:
- To request a refund, contact us at info@athensalphataxi.com with your booking details and the reason for cancellation.
- Refund requests will be processed within 7 business days.
- Refund Method:
- Refunds will be issued to the original payment method used at the time of booking.
- For payments made via credit/debit card (Stripe), refunds will be processed back to the card.
- For PayPal payments, refunds will be processed through PayPal.
- For bank transfers, refunds will be processed back to the originating bank account.
- Cash payments will be refunded in cash at our office or via bank transfer, depending on the customer’s preference.
Changes and Amendments
- Changes to bookings are subject to availability and may incur additional charges.
- Requests for changes must be submitted in writing via email to info@athensalphataxi.com.
- Any changes made within 3 days of the service date may be treated as cancellations and incur the corresponding cancellation fees.
Disputes
- Any disputes regarding cancellations should be addressed to info@athensalphataxi.com within 30 days of the service date.
- We will investigate and respond to your dispute within 10 business days.
Contact Information
For any questions or concerns regarding cancellations, please contact our customer service team:
- Email: info@athensalphataxi.com
- Phone: +30 6971 762 721 & +30 6984 299 728
- Address: Athens, Greece
Updates to Policy
Athens Alpha Taxi reserves the right to update this cancellation policy at any time. Changes will be posted on our website, and the revised policy will apply to all bookings made after the date of the update.
Thank you for choosing Athens Alpha Taxi. We look forward to helping you create unforgettable travel experiences.