Introduction
At Athens Alpha Taxi, we are committed to providing excellent service and ensuring customer satisfaction. This refunds policy outlines the terms and conditions for refunds on bookings made with Athens Alpha Taxi.
Eligibility for Refunds
Refunds are subject to the following conditions:
- Cancellations by Customer:
- Refunds are issued based on the cancellation policy outlined below.
- Cancellations must be made in writing via email to info@athensalphataxi.com.
- Cancellations by Athens Alpha Taxi:
- If Athens Alpha Taxi cancels your booking, a full refund will be provided.
- We will notify you as soon as possible of any cancellations.
Cancellation and Refund Charges
- Cancellation by Customer:
- More than 7 days before the service date: 90% refund of the total booking cost.
- 3 to 7 days before the service date: 50% refund of the total booking cost.
- Less than 3 days before the service date: No refund.
- No-Shows:
- No refunds will be issued for no-shows or failure to use the booked service.
Refund Process
- Requesting a Refund:
- To request a refund, contact us at info@athensalphataxi.com with your booking details and the reason for cancellation.
- Refund requests will be processed within 7 business days.
- Refund Method:
- Refunds will be issued to the original payment method used at the time of booking.
- For payments made via credit/debit card (Stripe), refunds will be processed back to the card.
- For PayPal payments, refunds will be processed through PayPal.
- For bank transfers, refunds will be processed back to the originating bank account.
- Cash payments will be refunded in cash at our office or via bank transfer, depending on the customer’s preference.
Non-Refundable Services
- Certain services may be non-refundable as indicated at the time of booking.
- Non-refundable services will be clearly marked, and no refunds will be issued for these services under any circumstances.
Disputes
- Any disputes regarding refunds should be addressed to info@athensalphataxi.com within 30 days of the service date.
- We will investigate and respond to your dispute within 10 business days.
Contact Information
For any questions or concerns regarding refunds, please contact our customer service team:
- Email: info@athensalphataxi.com
- Phone: +30 6971 762 721 & +30 6984 299 728
- Address: Athens, Greece
Updates to Policy
Athens Alpha Taxi reserves the right to update this refunds policy at any time. Changes will be posted on our website, and the revised policy will apply to all bookings made after the date of the update.
Thank you for choosing Athens Alpha Taxi. We look forward to helping you create unforgettable travel experiences.